Shipping policy
Processing Time
All Orileva orders are handcrafted and carefully inspected before dispatch. Please allow 1–3 business days for order processing after payment is confirmed.
You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
Shipping Destinations
All orders are dispatched within 1–3 business days. International shipping is available to most countries worldwide — if your destination is not supported at checkout, please contact us at [email protected].
Estimated Delivery Times
The following are estimated transit times after dispatch. Actual delivery may vary due to customs clearance, carrier delays, or local postal conditions.
| Destination | Estimated Transit | Shipping Method |
|---|---|---|
| United States | 10–18 business days | Tracked International |
| Canada | 12–20 business days | Tracked International |
| United Kingdom | 10–16 business days | Tracked International |
| Australia & NZ | 10–18 business days | Tracked International |
| Europe | 10–18 business days | Tracked International |
| Rest of World | 14–25 business days | Tracked International |
Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight. We offer free standard shipping on orders of $100 USD and over.
Customs & Import Duties
We cover all applicable customs duties and import taxes for international orders, including orders shipped to the United States. The price you pay at checkout is final — no additional customs duties or import taxes will be charged upon delivery.
Customs clearance may occasionally cause delays beyond our estimated delivery timeframe. If your parcel is held by customs or you are asked to pay any fee, contact us at [email protected] with your order number and we will resolve it.
Order Tracking
Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update after dispatch.
If you have not received your order within the estimated timeframe, please contact us at [email protected] with your order number.
Lost or Damaged Shipments
If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will work with you to resolve the issue, which may include a replacement or refund depending on the circumstances.
Please retain all original packaging and take photographs of any damage, as these may be required for carrier claims.